Refund policy

At Little Miss Bowtique, we strive to ensure you are delighted with your purchase. However, due to the nature of our handmade hair accessories, we have specific guidelines for returns:

Eligibility for Returns

• We accept returns for defective or damaged items only. If you receive a faulty product, please contact us within 14 days of receiving your order.
• Due to hygiene reasons, we cannot accept returns or exchanges on hair accessories unless they are defective or damaged.

Return Process

1. Contact Us: Please email us at info@littemissbowtique.com.au within 14 days of receiving your order with your order number, a description of the issue, and photos of the defective or damaged item.
2. Approval: Once we review your request, we will provide you with instructions on how to return the item.
3. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return reaches us safely.
4. Inspection: Upon receiving your return, we will inspect the item to verify the defect or damage.
5. Refund or Replacement: If the item is confirmed to be defective or damaged, we will offer you a full refund or a replacement item, depending on your preference.

Non-Returnable Items

• Custom or personalised orders
• Items purchased on sale
• Gift cards

Exchanges

We do not offer direct exchanges. If you need a different item, please return the defective or damaged product for a refund and place a new order for the desired item.

Contact Us

If you have any questions or concerns about our returns policy, please don't hesitate to contact us at info@littemissbowtique.com.au.