FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship to a wide range of countries globally. If your country is not displayed, please email us at info@littlemissbowtique.com.au for shipping details.
How long does shipping take?
After your order has been placed, the shipping process typically spans 5 to 8 business days, subject to order volume. If any delays occur, we will notify you via email.
How do I track my order?
Once your order has been dispatched, you will receive an email with tracking information (please check junk/spam mail).
Once in transit, please note that we have no control over the speed of delivery or how long it may spend in transit depots. For updates on the status of your shipment, we recommend contacting the courier directly.
How much does shipping cost?
Shipping rates we charge at LMB are as follows:
- Australia Post Tracked Standard: $9.99
- Sendle Tracked Standard: $9.99
- Express Post: $14.50
Returns
How do I return an item?
At Little Miss Bowtique, we strive to ensure you are delighted with your purchase.
However, due to the nature of our handmade hair accessories, we have specific guidelines for returns, which you can find in detail by click here.
How long does it take to process my return?
Eligibility for Returns
- We accept returns for defective or damaged items only. If you receive a faulty product, please contact us within 14 days of receiving your order.
- Due to hygiene reasons, we cannot accept returns or exchanges on hair accessories unless they are defective or damaged.
Can I exchange for a different item?
We do not offer direct exchanges. If you need a different item, please return the defective or damaged product for a refund and place a new order for the desired item.
General
Bow Care
At Little Miss Bowtique, we pride ourselves for using fabrics of the highest quality. We use 100% wool felt, high quality glitters, felt & glitter backed fabrics and the softest faux suedes & leathers that have been sourced from all around the world. However, like any item, overtime our bows will begin to fray and shed.
TIPS
- When your bows show signs of fraying and shedding, just grab a pair of sharp scissors and trim loose ends.
- Do NOT machine was your bows. Spot clean only!
- All bows should be stored away from the sun, and kept in a cool, dry environment to avoid discolouration.
Scrunchie Care
Taking care of your scrunchies ensures they stay beautiful and last longer. Here are some tips to help you maintain them:
Washing Instructions:
For best care, we highly recommend handwashing all scrunchies in lukewarm water using a mild detergent. If you prefer to machine wash, place your scrunchies in a mesh bag and use a delicate cycle with similar colours.
Drying:
Air dry your scrunchies by laying them flat on a towel. Avoid wringing or twisting to maintain their shape.
Storage:
Store your scrunchies in a clean, dry place. Avoid storing them in direct sunlight or humid environments.
Handling:
Avoid excessive stretching or pulling to prevent damage to the elastic.
Special Care for Specific Fabrics:
Silk or Delicate Fabrics: Hand wash with a silk-friendly detergent and air dry flat.
Velvet: Gently steam or brush with a soft brush to maintain its texture.
Avoiding Contact with Harsh Chemicals:
Keep your scrunchies away from cosmetics, perfumes, and hair products to prevent staining and damage. We also recommend not using your scrunchies in wet hair.
Refreshing:
If your scrunchies lose their shape over time, gently steam or press with a cloth to revive them.
Do you take on custom orders?
We're delighted to accommodate custom orders, provided they're not duplicating someone else's work. We're more than happy to draw inspiration and create a unique, one-of-a-kind item specifically for you.
Feel free to reach out via email at info@littlemissbowtique.com.au or message us on Instagram to begin the process.